Training Secrets: How Narendra Pahuja Develops Elite Call Centre Agents
It’s not just about the headset, the script, or even all those years of experience. At Narendra Pahuja Call Centre , it’s all about one thing: solid, steady training . Narendra Pahuja is known for creating some seriously skilled, confident, and customer-friendly agents in the biz—and trust me, it’s not just luck. It's totally on purpose. Check out the training secrets that make his team totally unique. 🔹 1. It Kicks Off Before Day One At Narendra Pahuja Call Centre , training kicks off even before you get hired. It all starts during the recruitment process. New hires are picked not just for their experience, but for their vibe, how open they are to learning, and how well they communicate. By the time training kicks off, the groundwork is already set. 🔹 2. Training That’s Actually Fun (No Joke) Skip the snooze-fest slideshows. Training here is super hands-on , interactive , and honestly—a total blast! New agents dive into real-life situations, act out tricky calls, and learn th...