Narendra Pahuja

Great customer service isn’t just about answering questions — it’s about creating a positive experience that keeps people coming back. Two experts who know this well are Narendra Pahuja and Jimmy Asija, both leaders in the customer service and outsourcing space. They’ve helped businesses of all sizes build trust with customers through thoughtful, reliable, and professional service. In this blog, we’ll break down their top lessons into simple, practical tips you can start using right away. 1. Listen First, Speak Second Both Narendra and Jimmy agree: good customer service starts with listening . Many businesses rush to fix problems without truly hearing the customer. But when you listen first — with patience and empathy — the customer feels respected. ✅ Tip: Let the customer finish explaining before jumping in. Sometimes, that’s all they need. 2. Train Your Team Well A skilled team can get things done faster, talk more easily, and keep their cool when things get tough. Your team shou...

Customer service in the fast-paced world of today goes beyond just responding to questions; it is also about fostering trust, designing experiences, and ensuring every contact is beneficial. Narendra Pahuja is among the main voices driving this transformation in India. Narendra shares his vision for customer service, how it is changing in India, and what companies have to do to remain ahead in this private conversation. Practical, people-first, and based on years of experience, his ideas are a must-read for anybody in the service sector. Q: To you, what is excellence in customer service? Narendra: Excellence in customer service is not about quick ticket closure or scripted responses. It's about knowing people, respecting them, and resolving issues so that consumers feel valued and heard. To me, it means establishing a structure wherein the consumer feels more than just another number. Every single time, they should feel as if they are speaking to someone who wishes to assist. Q. ...

Customer service in the fast-paced world of today goes beyond just responding to questions; it is also about fostering trust, designing experiences, and ensuring every contact is beneficial. Narendra Pahuja is among the main voices driving this transformation in India. Narendra shares his vision for Narendra pahuja customer service , how it is changing in India, and what companies have to do to remain ahead in this private conversation. Practical, people-first, and based on years of experience, his ideas are a must-read for anybody in the service sector. Q: To you, what is excellence in customer service? Narendra: Excellence in customer service is not about quick ticket closure or scripted responses. It's about knowing people, respecting them, and resolving issues so that consumers feel valued and heard.To me, it means establishing a struct ure wherein the consumer feels more than just another number. Every single time, they should feel as if they are speaking to someone who wish...

Whether it’s a small startup or a big company, great customer service can make all the difference. And two names who are helping businesses across India grow with better Customer support Narendra Pahuja and Jimmy Asija . Together, they’ve built one of India’s most trusted call centre solutions — helping brands of all sizes take care of their customers, build trust, and grow faster. Let’s look at how they do it — and why it works so well for everyone, from small teams to large enterprises They Understand What Each Business Needs No two companies are the same. A small startup needs fast and flexible support, while a large enterprise needs a system that can handle thousands of calls every day. Narendra and Jimmy know this. That’s why they customise their service for each business — no copy-paste plans. Their staff invests time learning about the brand, the consumers, and the issues. For Startups: Speed, Flexibility & Support Startups usually don’t have the time or resources to build...

In a world where customer service often feels like a chore, two names are changing the game Narendra Pahuja and Jimmy Asija. They're creating call centre services that differentiate businesses and make consumers feel heard. Let's examine how this dynamic pair is reinventing customer service in India and what makes their approach strong and personal. It Started with a Simple Idea Narendra and Jimmy both noticed something many people have felt: customer service was broken. It wasn't working, whether it was because of long wait times, automated responses, or workers who didn't seem to care. But they didn't just complain; they chose to fix it. It was a simple idea: putting people back into customer service. Yes, use smart tech, but don't forget about the person on the other end of the queue. Why Their Approach Works Here’s how Narendra Pahuja and Jimmy Asija are building India’s most reliable and refreshing customer service systems: 1. Leadership That Listens Both...